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Meet the Prowfessionals

Andreea Saharov

B2B Customer Service SME & Large Accounts Manager at Orange Business

Andreea Saharov is a Strategic Operations Manager with over 17 years of experience in customer service, business operations, and process improvement. Currently leading B2B Customer Service teams at Orange Romania, Andreea specializes in streamlining processes, launching new products, and mentoring startups through Orange Fab.

Passionate about customer experience and digital transformation, Andreea is dedicated to driving innovation and growth in the telecom industry and beyond.

Prow Engagements
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Why Features Aren’t Enough: Lessons from Building in the Real World


Building products that customers ask for, should be the recipe for success — yet sometimes adoption still stalls.

Andreea Saharov, Customer Experience Leader, together with, Cristian Turcin, Lead Product at Orange Business, share their journey of creating and launching an Orange Romania product in a complex enterprise ecosystem. In this talk, they’ll reveal how operational realities, internal alignment, and ecosystem fit can shape the fate of even the most promising product.

Expect an honest look behind the curtain, stories from the field, and lessons you can apply to ensure your next launch goes beyond features to real impact.
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Duration: 25 minutes

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Edge Stage