Product managers live in the middle of competing forces—customer needs, business goals, and technical realities. Design optimizes usability, Engineering tracks velocity, Sales chases pipeline, and Leadership watches revenue. Everyone means well, but when each team runs on different metrics, alignment breaks down. The result? Firefighting, fatigue, and missed opportunities.
This talk introduces The Triangle Model, a simple but powerful way to make those invisible tensions visible. By mapping your As-Is (capacity, bottlenecks, and costs), your To-Be (future horizons), and a shared Decision Framework (success metrics that cross functions), teams can finally see the full picture—then act on it together.
You’ll learn how to spot hidden friction, design shared metrics that balance customer, business, and system health, and use lightweight AI tools to maintain clarity at scale. You’ll leave with a Monday-morning playbook to bring alignment and traction back to your org. Making friction visible creates traction.
